Chaskiq

Open Source Messaging Platform for Marketing, Support & Sales

The front line of your customer service.

Main features:

• Customer Segment Filters with custom attributes support
• Web Messenger embed
• Agent's conversation routing
• Text chat with customizable content blocks support
• Video Calls !
• Triggerable conversational bots
• Mailing campaigns
• Onboarding tours
• API integrations - Whatsapp / Twitter DM / Slack / Calendly / Zoom and more!
• CRM integration - Pipedrive supported
• Webhooks
• Help Center system with multilanguage support
• API support - consumible via GrapqhQL with Oauth authorization
• Quick replies (as canned responses)
• Configurable Data protection (GDPR) consent

And many features to come

To learn more about the philosophy and goals of the project, visit chaskiq.io.

Embeddable WebChat:

• A powerful text editor for the chat based in Dante2 Wysiwyg.
• Animated Gifs.
• Embeddable Videos from Youtube, Vimeo.
• Embedable webpages via Oembed protocol.
• Video Recorder.
• Video Calls via RTC protocol.
• Third party apps like Calendly & Zoom.
• Colorized Code via Prism.js.

Dashboard panel

We have designed the dashboard with an extensible & pluggable architecture, you can implement your own dashboard blocks to customize it with external data sources.

Also it can display the visit activity and the conversation performance like reply rate times & response averages.

Help Center

Chaskiq has a powerful article content creator which can serve as a Help Center / Knowledge base system. it can live on a custom domain or in the same webchat for your customer auto assistance.

Development

To get your environment setup, follow the community setup guide for your operating system.

1. If you're on macOS, try the macOS development guide.
2. If you're on Ubuntu, try the Ubuntu development guide.
3. If you're on Windows, try the Windows 10 development guide.
4. If you want to develop on Docker Docker Dev Guide

Before you get started, ensure you have the following minimum versions: Ruby 2.6+, PostgreSQL 10+, Redis 2.6+.

Setting up Chaskiq

If you want to set up a Chaskiq for production use, see our Chaskiq Install Guide.

Requirements

Chaskiq is built for the next 10 years of the Internet, so our requirements are high:

Built With

• Ruby on Rails — Our back end API is a Rails app. It responds to requests RESTfully in JSON.
• React.js — Our front end is an React.js app that communicates with the Rails Graphql API.
• PostgreSQL — Our main data store is in Postgres.
• Redis — We use Redis as a cache and for transient data.

Plus lots of Ruby Gems, a complete list of which is at /master/Gemfile.

Contributing

Chaskiq is 100% free and open source. We encourage and support an active, healthy community that accepts contributions from the public – including you!

The Chaskiq Team

For a complete list of the many individuals that contributed to the design and implementation of Chaskiq, please refer to GitHub's list of contributors.

License

Open source license

Copyright (C) 2018-2020 Miguel Michelson

This program is free software: you can redistribute it and/or modify it under the terms of the GNU Affero General Public License as published by the Free Software Foundation, either version 3 of the License, or (at your option) any later version.

This program is distributed in the hope that it will be useful, but WITHOUT ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU Affero General Public License for more details.

You should have received a copy of the GNU Affero General Public License along with this program. If not, see http://www.gnu.org/licenses/.

Commercial license

The commercial license is designed to for you to use Chaskiq in commercial products and applications, without the provisions of the AGPL-3.0-or-later. With the commercial license, your code is kept propietary, to yourself. See the Chaskiq Commercial License at chaskiq.io