zapier / Django Knowledge
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This project is no longer maintained. If you are interested in taking over the project, email [email protected] <mailto:[email protected]>_.
Welcome to django-knowledge!
django-knowledge makes it easy to add an integrated support desk, help desk or knowledge base to your Django project with only a few lines of boilerplate code. While we give you a generic design for free, you should just as easily be able to customize the look and feel of the app if you like.
django-knowledge was developed internally for Zapier <https://zapier.com/z/qO/>_
(see it live here on our support page <https://zapier.com/z/3C/support/>). Or, check
out a plain, live demo <http://django-knowledge.org/>.
At a glance:
- Turn common questions or support requests into a knowledge base.
- Control who sees what with simple per object view permissions: public (everyone), private (poster & staff), or internal (only staff).
- Assign questions and answers to categories for easy sorting.
- Staff get moderation controls or they can use the familiar Django admin to handle support requests.
- Allow anonymous questions, or require a standard Django user account (the default).
- Included base templates and design with prebundled HTML and CSS.
- Optionally alert users of new responses via email (or your own alert system).
- BSD license.
Links:
- View a
live demo <http://django-knowledge.org/>_. This is the included stock design. - Check out the
documentation <http://django-knowledge.readthedocs.org/>_ at ReadTheDocs. - Visit our
GitHub repo <https://github.com/zapier/django-knowledge>_ and join the development!
Screen Shots:
.. image:: https://github.com/zapier/django-knowledge/raw/master/docs/images/thread.png :width: 100 % :alt: a common thread viewed by anonymous user
.. image:: https://github.com/zapier/django-knowledge/raw/master/docs/images/thread-mod.png :width: 100 % :alt: a common thread viewed by a moderator (staff)
.. image:: https://github.com/zapier/django-knowledge/raw/master/docs/images/ask.png :width: 100 % :alt: ask form
.. image:: https://github.com/zapier/django-knowledge/raw/master/docs/images/home.png :width: 100 % :alt: the home page
.. image:: https://github.com/zapier/django-knowledge/raw/master/docs/images/results.png :width: 100 % :alt: search results with ask form at bottom
.. image:: https://github.com/zapier/django-knowledge/raw/master/docs/images/tests.png :alt: 100% coverage on tests
