Ansible Collection for ServiceNow ITSM
The Ansible Collection for ServiceNow IT Service Management (ITSM) includes a variety of Ansible content to help automate the management of ServiceNow IT Service Management.
Releases and maintenance
| Release | Status | Expected end of life |
|---|---|---|
| 2 | Maintained | TBA |
| 1 | Maintained (bug fixes only) | September 2023 |
Ansible version compatibility
This collection has been tested against following Ansible versions: >=2.9.10.
For collections that support Ansible 2.9, please ensure you update your network_os to use the
fully qualified collection name (for example, cisco.ios.ios).
Plugins and modules within a collection may be tested with only specific Ansible versions.
A collection may contain metadata that identifies these versions.
PEP440 is the schema used to describe the versions of Ansible.
Python version compatibility
This collection requires Python 2.7 or greater.
Included content
Inventory plugins
| Name | Description |
|---|---|
| servicenow.itsm.now | Inventory source for ServiceNow table records. |
Modules
| Name | Description |
|---|---|
| servicenow.itsm.api | Manage ServiceNow POST, PATCH and DELETE requests |
| servicenow.itsm.api_info | Manage ServiceNow GET requests |
| servicenow.itsm.attachment | a module that users can use to download attachment using sys_id |
| servicenow.itsm.change_request | Manage ServiceNow change requests |
| servicenow.itsm.change_request_info | List ServiceNow change requests |
| servicenow.itsm.change_request_task | Manage ServiceNow change request tasks |
| servicenow.itsm.change_request_task_info | List ServiceNow change request tasks |
| servicenow.itsm.configuration_item | Manage ServiceNow configuration items |
| servicenow.itsm.configuration_item_batch | Manage ServiceNow configuration items in batch mode |
| servicenow.itsm.configuration_item_info | List ServiceNow configuration item |
| servicenow.itsm.incident | Manage ServiceNow incidents |
| servicenow.itsm.incident_info | List ServiceNow incidents |
| servicenow.itsm.problem | Manage ServiceNow problems |
| servicenow.itsm.problem_info | List ServiceNow problems |
| servicenow.itsm.problem_task | Manage ServiceNow problem tasks |
| servicenow.itsm.problem_task_info | List ServiceNow problem tasks |
Installing this collection
You can install the ServiceNow ITSM collection with the Ansible Galaxy CLI:
ansible-galaxy collection install servicenow.itsm
You can also include it in a requirements.yml file and install it with ansible-galaxy collection install -r requirements.yml, using the format:
---
collections:
- name: servicenow.itsmUsing this collection
You can either call modules by their Fully Qualified Collection Namespace (FQCN), such as servicenow.itsm.incident_info, or you can call modules by their short name if you list the servicenow.itsm collection in the playbook's collections keyword:
TODO: INCIDENT_INFO module example.
See Also:
- ServiceNow IT Service Management
- Ansible Using collections for more details.
Contributing to this collection
We welcome community contributions to this collection. If you find problems, please open an issue or create a PR against the ServiceNow ITSM collection repository. See Contributing to Ansible-maintained collections for more details.
You can also join us on:
- IRC - the
#ansible-communityirc.libera.chat channel
See the Ansible Community Guide for details on contributing to Ansible.
Release notes
Roadmap
More information
- Ansible Collection overview
- Ansible User guide
- Ansible Developer guide
- Ansible Community code of conduct
Licensing
GNU General Public License v3.0 or later.
See COPYING to see the full text.