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All Projects → fabston → Telegram-Support-Bot

fabston / Telegram-Support-Bot

Licence: MIT license
📬 Manage and organize all your support inquiries on Telegram.

Programming Languages

python
139335 projects - #7 most used programming language

Labels

supportbottickettelegramtelebot

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About • Features • Installation • Images • Help

About

The Telegram Support Bot 📬 helps you to manage and organize your support inquiries.

Features

  • Text, Photos, Documents and Stickers are being forwarded
  • Spam protection (sensitivity can be set in config.py)
  • Bad words filter (using regex, words can be set in config.py)
  • List all open/unanswered tickets (time passed since ticket opened is being shown as well)
  • Ban / Un-ban users (via reply or user id). User won't be able to interact with the bot anymore
  • List banned users, with last interaction point
  • Customisable FAQ text
  • Detect the users language and display it as an emoji

💡 Got a feature idea? Open an issue and I might implement it.

Staff commands

Command Description
/ban Ban user by ID or reply
/unban Un-ban user by ID or reply
/banned List banned users
/tickets or /t List open tickets
/close or /c Manually close a ticket by reply

User commands

Command Description
/start Starts the bot
/faq Show the FAQ's

Installation

⚠️ Best to run the bot on a VPS. I can recommend Hetzner's CX11 VPS for 2.89€/month. Sign up now and receive €20 free credits.

  1. Log into MySQL (sudo mysql) and create a dedicated database and user with the following commands:
    1. CREATE DATABASE TelegramSupportBot;
    2. CREATE USER 'SupportBotUser'@'localhost' IDENTIFIED BY '<YOUR PASSWORD>';
    3. GRANT ALL PRIVILEGES ON TelegramSupportBot . * TO 'SupportBotUser'@'localhost';
    4. exit;
  2. Clone this repository git clone https://github.com/fabston/Telegram-Support-Bot.git
  3. Create your virtual environment python3 -m venv Telegram-Support-Bot
  4. Activate it source Telegram-Support-Bot/bin/activate && cd Telegram-Support-Bot
  5. Install all requirements pip install -r requirements.txt
  6. Edit and update config.py
  7. Run the bot python main.py

Images

Telegram Support Bot

How can I help?

All kinds of contributions are welcome 🙌! The most basic way to show your support is to ⭐️ star the project, or raise 🐞 issues.

Buy Me A Coffee

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