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Zendesk NodeJS API

A wrapper library for Zendesk using NodeJS

Getting started

Install the package via npm

$ npm install zendesk-node-api

Create a new instance of Zendesk passing in your Zendesk URL, email and API token.

var Zendesk = require('zendesk-node-api');

var zendesk = new Zendesk({
  url: YOUR_ZENDESK_URL, // https://example.zendesk.com
  email: YOUR_ZENDESK_EMAIL, // me@example.com
  token: YOUR_ZENDESK_API_TOKEN // hfkUny3vgHCcV3UfuqMFZWDrLKms4z3W2f6ftjPT
});

You can also use a OAuth2 authentication to get the token, then you need to create a new instance of Zendesk like this:

var Zendesk = require('zendesk-node-api');

var zendesk = new Zendesk({
  url: YOUR_ZENDESK_URL, // https://example.zendesk.com
  token: YOUR_ZENDESK_OAUTH_TOKEN // hfkUny3vgHCcV3UfuqMFZWDrLKms4z3W2f6ftjPT,
  oauth: true
});

Please note that when using OAuth token you won't need an e-mail.

According to the Zendesk documentation OAuth2 token will never expire, so no need to refresh it. More information about it you can find here.

Available objects

tickets
ticketFields
users
userFields
macros
search - Only .list(/* URL params */) method.

I'll be adding more objects, I'm aiming for 100% test coverage so it may take a little time.

List

Return an array of all items in the object

zendesk.objects.list(
  // (Optional) URL params available for each object.
  // https://developer.zendesk.com/rest_api/docs/core/
).then(function(result){
    console.log(result);
});

Show

Return an item from an ID

zendesk.objects.show(OBJECT_ID).then(function(result){
    console.log(result);
});

Create

Create an item using keys and values from the Zendesk documentation.

zendesk.objects.create({
    // keys and values from the zendesk docs
    // https://developer.zendesk.com/rest_api/docs/core/
}).then(function(result){
  // result == true
})

Update

Update an item from and ID using keys and values from the Zendesk documentation.

zendesk.objects.update(OBJECT_ID, {
    // keys and values from the zendesk docs
    // https://developer.zendesk.com/rest_api/docs/core/
}).then(function(result){
    console.log(result);
})

Delete

Delete an item from ID

zendesk.objects.delete(OBJECT_ID).then(function(result){
    // result == true
});

Example

  // List all tickets

  zendesk.tickets.list().then(function(tickets){
    console.log(tickets);
  });

  // List all tickets and sort by status and order descendent
  // https://developer.zendesk.com/rest_api/docs/core/tickets#list-tickets

  zendesk.tickets.list('sort_by=status&sort_order=desc').then(function(tickets){
    console.log(tickets);
  });

  // Show a single ticket

  zendesk.tickets.show(TICKET_ID).then(function(ticket){
    console.log(ticket);
  });

  // Create a ticket

  zendesk.tickets.create({
    subject: 'A new ticket',
    comment: {
      body: 'A ticket created with zendesk-node-api'
    }
  }).then(function(result){
    console.log(result);
  });

  // Update a ticket

  zendesk.tickets.update(TICKET_ID, {
    subject: 'An updated subject'
  }).then(function(result){
    console.log(result);
  });

  // Delete a ticket

  zendesk.tickets.delete(TICKET_ID).then(function(result){
    // result == true
  });

  // List all open tickets

  zendesk.search.list('query=type:ticket status:open').then(function(results){
    console.log(results);
  });

Develop

Rename .env.example to .env and add your Zendesk URL, email and API token.
Rename test/models/config.js.example to /test/models/config.js.
Run npm test, some of the tests will fail, don't worry about it for now.
Update /test/models/config.js using IDs found from CURL. (see example below)
Run npm test, if your configuration is set correctly, there should be no failing tests.

Using CURL to get configuration IDs

# Tickets
curl https://{subdomain}.zendesk.com/api/v2/tickets.json -v -u {email_address}:{password}

# Users
curl https://{subdomain}.zendesk.com/api/v2/users.json -v -u {email_address}:{password}

# User fields
curl https://{subdomain}.zendesk.com/api/v2/user_fields.json -v -u {email_address}:{password}

# Macros
curl https://{subdomain}.zendesk.com/api/v2/macros.json -v -u {email_address}:{password}

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