A check-in kiosk. Attendee can present a QR code at the kiosk or use their mobile phone to self-checkin using their ticket reference number.
API for self-checkin. Instead of presenting a QR code, an attendee can go to the event website and check in using their ticket reference number..
A staff panel. Event staff can manually check-in tickets for the attendees.
Mobile version:
QR code scanner webapp for event staff. In addition to the kiosk, event staff can scan attendee’s QR code using their mobile phone.
Features
Multiple check-in modes:
Check-in mode
Pros
Cons
Self check-in
Attendee checks in by entering ticket refCode + time-based OTP.
◆ No need to wait in line.
◆ Self-service.
◆ Attendee gets a personal greeting.
◆ Unfamiliar method.
◆ Requires attendee to have a mobile device to check in.
Kiosk check-in
Attendee presents ticket QR code to check in at the kiosk.
◆ Works with printed tickets.
◆ Self-service.
◆ Attendee gets a personal greeting.
◆ Have to wait in line to use the kiosk.
Staff check-in
Staff uses a mobile PWA to check attendees in using QR code.
◆ No need to wait in line.
◆ Works with printed tickets.
◆ Needs manual work by staff.
◆ Have to wait for an available staff.
◆ Attendees don’t get a personal greeting.
Manual check-in
A staff checks attendee in by searching manually. Used as a last resort.
◆ For when user has lost their ticket but can verify their identity.
◆ Needs manual work by staff.
◆ Takes the most time.
Swag fulfillment:
We printed high-quality name tags with attendees’ name ahead of time. After
an attendee checks in, we want them to see their name tag already placed on
the table.
When an attendee checks in, their information will be placed on a queue. A
fulfillment staff will rotate to take orders from the queue. This is kinda
like how Starbucks.
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