What is OMniLeads (OML)?
OMniLeads (OML) is an Open Source software solution based on WebRTC technology(https://webrtc.org/) designed to support the management, operation and administration of a Contact Center using multiple comunication channels. At present it allows the management and phone attention deployment using: Inbound Campaigns, Preview Campaigns and Manual Outbound Campaigns natively. Also it have with the option to administrate Predictive/Progressive Dialer Campaigns using integrations APIs.
As part of the roadmap of the develop we are planning to include SMS Send/Reception, Social Networks integration and Chat Campaigns from the web page, IVR Campaigns (press one) and many other features
El system requires only the GNU/Linux OS distributions described in the installation manual.
Features
- Agente & Supervisor console based on WebRTC
- Differents user profiles: administrator, supervisor admin, supervisor client, agent
- Multiple campaigns management
- Answering machine detection
- Full Recording
- Productivity reports
- Real time supervision
- Simple creation of Web forms
- CRM/ERP integration APIs
- Remotes Agents mode
- Open Source PBX integration
- Components clusterization
Components
The main technologies involved in OMniLeads (OML) are also part of Open Source projects, such as:
- Asterisk
- Kamailio
- RtpEngine
- Django
- Nginx
- Postgres
- Python
- Javascript
License
GPLv3. Every source code file contains the license preamble and copyright details.
Documentation
Official documentation for the proyect can be found in two languages: Spanish or English.
Installation
You can go directly to Installation section in Documentation
OMniLeads (OML) repository:
The official project repository is in Gitlab: https://gitlab.com/omnileads/ominicontacto
Issues & Bugs reporting:
For Issues & Bugs reporting: https://gitlab.com/omnileads/ominicontacto/issues
Community support:
- For details related to OML roadmap: [email protected]
- For details related to OML support: [email protected]
- For comercial services: [email protected]
- Also we have a forum were you can check and post for community help: Forum
Useful resources:
- Video-tutorials can be found at: https://vimeo.com/user87733702
- News: https://omnileads.net/news/
- Twitter: @OMniLeads_net
Disclaimer:
The third-party software components are registered marks from its corresponding owners or mark owners. Its use non imply any liability,affiliation or collaboration with those owners from OMniLeads project (OML).